Refund policy

Refund Policy

At Flowminx.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 7 days of receiving your item.

To be eligible for a return, the product must be in the same condition in which it was delivered. It must be unused, unworn, unwashed, with all original tags attached, and in its original packaging. You will also need your order confirmation or proof of purchase to process your request.

To initiate a return, please submit your return request through your Flowminx account or our returns portal. Once your return request is reviewed and approved, you will receive instructions on how to proceed. Products returned without prior approval will not be accepted. If you need assistance with your return request, you can contact us at support@flowminx.com

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect product, notify us as soon as possible with clear photographs or an unboxing video so we can evaluate the issue and provide an appropriate resolution. For any assistance, please email support@flowminx.com

Non-Returnable Items

Certain products are not eligible for return or refund. These may include products marked as Final Sale, clearance items, gift cards, personalized or custom-made products, and any item that has been used, washed, damaged after delivery, or returned without its original tags and packaging. Products purchased during special promotional events may also have separate return conditions, which will be mentioned on the product page or during checkout.

Exchanges

If you wish to exchange your product for a different size, you may submit an exchange request within the eligible return period. Exchanges are subject to stock availability. If your preferred size is unavailable, you may choose another eligible product by paying any applicable price difference, or we may offer store credit where applicable.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved. If approved, refunds for prepaid orders will be credited to the original payment method. For Cash on Delivery (COD) orders, refunds will be processed to your registered bank account or UPI ID after the required details are provided.

Please allow up to 10 business days for the refund to be processed after approval. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

If your refund has not been received after the expected processing period, please check with your bank or payment provider first. If you still require assistance, please contact us at support@flowminx.com